FAQ
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We highly recommend purchasing tickets online to guarantee your entry. While tickets are available for purchase at the door, they are subject to venue capacity and availability.
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Yes, walk-ins are welcome; however, we cannot guarantee immediate entry if the museum has reached capacity. Pre-booking online is the best way to secure your preferred time slot.
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The Museum of Illusions experience generally takes between 45 and 60 minutes, depending on your pace and how many photos you take!
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Refunds: All ticket sales are final and non-refundable.
Rescheduling: Visits can be rescheduled at least 24 hours in advance, depending on availability. To adjust your reservation, please click here and enter the phone number or email address associated with your order to receive further instructions.
If you want to modify it within 24 hours of the booking, then please reach out to us via email at [email protected] or call us at +1-416-889-2285. -
Children aged four and under enter for free and do not require a ticket.
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Yes. We strive to be as inclusive as possible and provide a portable ramp for the entrance; please ask our reception staff for assistance upon arrival.
Note: Some exhibits feature slanted floors, dynamic lighting, or immersive projections. While most can be bypassed, guests are encouraged to bring their own mobility aids, as the museum does not provide wheelchairs or scooters on-site. For specific accessibility inquiries, please contact us at [email protected]. -
Yes! To ensure your spot, please email us at [email protected] or call us at 4168892285 with your guest count and the name/age of the cardholder. While we accept walk-ins for Access 2 cardholders, pre-arranging your visit via email or phone is highly recommended to avoid capacity issues.
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We recommend booking affordable parking in advance through SpotHero. You can reserve your spot directly through Museum of Illusions Toronto SpotHero Parking Page.
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To protect our exhibits and ensure a clean environment for all guests, outside food and drinks are not permitted inside the museum.
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The Museum of Illusions Toronto is a unique venue for group visits, corporate events, and school trips.To discuss a custom booking or for any specific inquiries, contact us at [email protected].
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MUSEUM OF ILLUSIONS Guest Waiver
Welcome to the Museum of Illusions! In exchange for your visit, please read and acknowledge the following for yourself and any minors accompanying you:
Assumption of Risk: The Museum is a dynamic environment with various activities. By entering and participating, you assume all risks, including evaluating your and your minor guests’ fitness for the activities.
Sensory Considerations: Some activities involve effects that may not be suitable for individuals with certain conditions. Please abstain from such activities if you have epilepsy, vertigo, balance issues, or other sensitivities.
Alcohol and Drugs: Alcohol and recreational drugs are prohibited on Museum premises and should not be combined with the activities.
Allergies: We’re here to ensure your visit is enjoyable and safe! By accepting this waiver, you’re confirming that you understand and accept responsibility for any food or drink allergies you may have. Thank you for helping us make your experience fantastic!
Compliance: Follow instructions from Museum staff for a safe and enjoyable experience.
Photography Consent: The Museum may capture photos or recordings for security and promotional purposes. By participating, you consent to being included in these materials.
Medical Treatment: In case of injury or medical attention, you consent to necessary treatment, understanding that you are responsible for associated costs.
Assumption of Risk: Acknowledge the voluntary nature of your visit, understanding the potential risks involved, even if caused by the Museum or its representatives.
Liability Release: Waive all claims against the Museum and related entities for injuries, damages, or liabilities arising from your visit or participation in activities, excluding gross negligence or wilful misconduct where prohibited by law.
Miscellaneous: This waiver is the entire agreement, supersedes prior understandings, and is binding on you and any minor guests. It is governed by the laws of the province or territories where the Museum is located, and any claims must be brought in the designated courts.
Minor Guests: You affirm the accurate listing of minor guests, confirm your authority as their legal representative, bind them to this waiver, and indemnify the Museum from any claims related to these minors.
Thank you for your understanding. Enjoy your visit!