MUSEUM FAQ

  • Our regular hours of operation are Monday- Sunday 11AM  – 7PM
  • Tickets must be booked online for a timed entry & you must arrive at your specific time slot for guaranteed entry. 
  • Tickets are subject to availability
  • Online tickets are subject to a service fee
  • Tickets are non- refundable but are valid 6 months from the date of purchase.
  • Last ticket entry one hour before closing
  • Minors can be accompanied with someone of at least 16 years of age
  • Typical time spent at the Museum is 60mins
  • Third-party tickets must be booked for a time at least 2 hours prior to scheduled entry. The museum is not responsible for any tickets purchased through third parties.
  • Tickets do not have to be printed
  • Gift Cards can be purchased online or at the Museum
  • There are no in and out privileges
  • Tickets are for one-time admission only
  • No pets are permitted into the museum with the exception of service animals
  • Coat check is available at no extra charge, the Museum of Illusions is not responsible for any lost, stolen or damaged items.
  • Smoking is not permitted at the Museum
  • Narcotics and any weapons of any kind are strictly prohibited at all times.
  • The Museum of Illusions reserves the right to remove from the premises those visitors breaking any law, regulation, or Museum of Illusion venue policy without compensation.  Ticket holders may be removed at any time by refund of the purchase price.
  • Strollers and wheelchairs are permitted at the museum. A ramp is available upon request at our front entrance.