Frequently asked questions

  • Our regular hours of operation are Monday-Thursday 11AM–8PM, Friday 10AM-8PM, Saturday 10AM-9PM and Sunday 10AM-7PM. Hours do change so always check our website for the most up to date information.
  • Tickets must be booked online for a timed entry & you must arrive at your specific time slot for guaranteed entry.
  • Tickets are subject to availability
  • Online tickets are subject to a service fee
  • Tickets are non-refundable but are valid 6 months from the date of purchase
  • Last ticket entry one hour before closing
  • Minors can be accompanied with someone of at least 16 years of age
  • Typical time spent at the Museum is 45mins
  • Third-party tickets must be booked for a time at least 2 hours prior to scheduled entry
  • The museum is not responsible for any tickets purchased through third parties
  • Tickets do not have to be printed just present your confirmation email to get scanned by our Team
  • Gift Cards can be purchased online or at the Museum
  • Tickets are for one-time admission only
  • No pets are permitted into the museum with the exception of service animals
  • Coat check is available at no extra charge, the Museum of Illusions is not responsible for any lost, stolen or damaged items.
  • Strollers and wheelchairs are permitted at the museum. A ramp is available upon request at our front entrance.
  • Smoking is not permitted at the Museum
  • Narcotics and any weapons of any kind are strictly prohibited at all times
  • The Museum of Illusions reserves the right to remove from the premises those visitors breaking any law, regulation, or Museum of Illusion venue policy without compensation.
  • Ticket holders may be removed at any time by refund of the purchase price.
  • Proof of vaccination no longer requested upon arrival