Frequently asked questions

• Our regular hours of operation change seasonally. For the most up to date operating hours please visit the homepage where it will be listed.
• Tickets must be booked online for a timed entry & you must arrive at your specific time slot for guaranteed entry.
• Tickets are subject to availability
• Typical time spent at the Museum is 45mins
• Tickets are non-refundable but are valid 3 months from the date of purchase
• Last ticket entry is one hour before closing
• Minors can be accompanied with someone of at least 16 years of age
• Third-party tickets must be booked for a time at least 2 hours prior to scheduled entry
• The museum is not responsible for any tickets purchased through third parties
• Tickets do not have to be printed just present your confirmation email to get scanned by our Team
• Gift Cards can be purchased online or at the Museum. Visit, Gift Certificate – Museum of Illusions Toronto
• No pets are permitted into the museum with the exception of service animals
• Coat check is available at no extra charge, the Museum of Illusions is not responsible for any lost, stolen or damaged items.
• Strollers and wheelchairs are permitted at the museum. A ramp is available upon request at our front entrance.
• Smoking is not permitted at the Museum
• Narcotics and any weapons of any kind are strictly prohibited at all times
• The Museum of Illusions reserves the right to remove from the premises those visitors breaking any law, regulation, or Museum of Illusion venue policy without compensation.
• Proof of vaccination no longer requested upon arrival